E-Commerce Platform Gets Predictable Import Cycles with Itana

Background

For a fast-scaling e-commerce platform, timing is everything. Customers expect orders to be in stock and delivered quickly — but delays at customs made that nearly impossible.

This ECommerce company was importing thousands of SKUs monthly, from electronics to household items. Each shipment brought a new round of surprises: paperwork hold-ups, inconsistent clearance timelines, and mounting demurrage costs. Their internal teams were constantly firefighting, and missed delivery SLAs were hurting customer trust.

The Challenge

The company needed:

• •A more predictable import process to support nationwide demand
• •A way to reduce costs from clearance delays and port storage
• •End-to-end support that would allow their ops team to focus on growth, not customs headaches

The Itana Solution

Enter Itana Trade Support.

• Predictable Clearance Schedules

  Itana designed a structured import cycle with timeline benchmarks, enabling the company to plan inventory restocking more confidently.

• End-to-End Support

  From documentation and agent coordination to customs clearance, Itana handled the heavy lifting.

• Zone-Based Warehousing

  Inventory was routed through bonded warehouses in the zone, giving the company a staging ground before goods moved to fulfillment centers across Nigeria.

The Result

• •90% of shipments cleared on schedule, compared to less than 50% before
• •The company cut demurrage costs by 80% by avoiding prolonged stays at the port
• •They improved SLA compliance on customer orders — increasing trust and repeat sales
• •With fewer clearance surprises, the ops team focused on scaling into new cities